Privacy Policy

At Sarah Smith Buyers Agent, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data in accordance with the Australian Privacy Act 1988 (Cth) and other applicable laws. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Contact Information: Name, email address, phone number, and mailing address.
Property Information: Details related to your property needs and preferences.
Website Usage Data: Information about how you use our website, such as IP address, browser type, and pages visited.
Other Information: Any additional details you provide directly to us, such as when filling out forms or communicating via email.

2. How We Collect Your Information

We collect personal information through various methods, including:

When you fill out forms on our website (e.g., contact forms or inquiry submissions).
When you communicate with us via phone, email, or in person.
Automatically through your use of our website, using cookies and similar tracking technologies.

3. How We Use Your Information

We use your personal information for the following purposes:

To provide our services, including assisting with property searches and transactions.
To communicate with you about your inquiries or requests.
To send updates, newsletters, or marketing materials (with your consent).
To improve our website, services, and user experience.
To comply with legal obligations and resolve disputes.

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

With service providers who assist us in delivering our services (e.g., IT providers or legal advisors).
When required by law or to comply with legal obligations, such as court orders.
To protect our rights, property, or safety and that of our clients or others.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes secure storage, data encryption, and regular system monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to your personal information if it is inaccurate or incomplete.
Opt out of receiving marketing communications at any time.

To exercise your rights, please contact us using the details below.

7. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience. Cookies collect non-identifiable information, such as browser type and pages visited. You can manage cookie settings through your browser preferences.

8. Links to External Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised date will be indicated at the top of the policy.